Legal

Privacy Policy 

We, SECURENS SYSTEMS PRIVATE LIMITED ("we", "us","our"), are the owners of securens.ai ("Website") which displays our offerings("Offerings").

 

This privacy policy describes our policies and procedures on the collection, use anddisclosure of your information when you use the Service and tells you aboutyour privacy rights and how the law protects you.

In the course of providing the Services or in conduct of its business, the Company collects certain personal information from its employees or customers. This privacy policy ("Privacy Policy") is published in compliance with inter alia:

  • a. Section 43A of the Information Technology Act, 2000 ("IT Act");
  • b. Regulation 4 of the Information Technology (Reasonable Security     Practices and Procedures and Sensitive Personal Information) Rules,     2011 ("SPDI Rules"); and
  • c. Regulation 3(1) of the Information Technology (Intermediary     Guidelines and Digital Media Ethics Code) Rules, 2021 ("Intermediaries Guidelines").

We respect data privacy rights and are committed to protecting personal information collected on this Website. This privacy policy ("PrivacyPolicy") sets forth how we use and protect the personal information collected on this Website.

1.    General

 

You confirm that you have the capacity to enter into a legally binding contract under Indian law, either by yourself or by providing consent as a legal guardian, in particular, the Indian contract act, 1872, and have read,understood and agreed to the practices and policies outlined in this privacy policy and agree to be bound by the privacy policy.

 

You hereby consent to our collection, use, sharing, and disclosure of your information or the information of any other person you represent as a guardian,as described in this privacy policy. We reserve the right to change, modify,add or delete portions of the terms of this privacy policy, at our solediscretion, at any time, and any continued use of our services by you,following any such amendments to the privacy policy, will be deemed as animplicit acceptance of the privacy policy in its amended form. if you areaccessing or using our services from an overseas location, you do so at yourown risk, and shall be solely liable for compliance with any applicable locallaws.

If you do not agree with this privacy policy at any time, in part or as a whole, do notuse our services or otherwise provide us with any of your information.

 

2.    Information Collected and Means of Collection

 

We may collect the following personal information about you:

If youare a customer, we may collect:

  • a. name, contact number, email address of the     authorized person to enable effective and prompt communication;
  • b. details of Government identity documents to allow access to your     employees/representatives, to data centers; and
  • c. biometric information of     employees/representatives, if required, for enhanced security reasons.

If youare an employee, we may collect

  • name, contact details, email address and     residential address;
  • past employment records;
  • bank account details;
  • medical condition; or
  • Any other information that may be required in     the course of employment.

(Collectively, "Personal Information")

Some ofthe personal information such as financial information, passwords, medicalhealth, physiological condition or biometric information may be classified assensitive personal data or information ("SPDI").

 

The ITAct and the SPDI Rules regulate the collection, usage, retention and disclosure of personal information, which is defined under the SPDI Rules as anyinformation that relates to a natural person, which, either directly orindirectly, in combination with other information available or likely to beavailable to a body corporate, is capable of identifying such person. The SPDIRules further define sensitive personal data or information of a person aspersonal information about that person relating to:

 

You provide all information to us voluntarily. Collection, use and disclosure of Personal Information and SPDI require your express consent. You are providingus with your consent to our use, collection, and disclosure of the Personal Information and SPDI which belongs to your or any person whom you are authorized to represent. You may choose to not provide us with Personal Information and SPDI, but in the event that you do so, we will be unable toprovide our Services.

3.    Applicability of GDPR

 

Residents of the European Union ("EU") should note that this Privacy Policy has been updated in accordance with the requirements of the EU General DataProtection Regulation (the "GDPR"). As per the provisions of the GDPR we shall be considered the Controllers of the Personal information collected asa result of your use/access of the Website.

Fornon-EU residents, by continuing to use or access the Website, you agree to this Privacy Policy. If you do not agree to this Privacy Policy, you may not use oraccess the Website.

4.    What Personal/ Non-Personal Information do we collect?

 

To request for a free demo, subscribe to our newsletter/alerts or to get in touch with us through the form available on our ‘contact us’ section or if you callus directly, you would need to provide us with Personal Information such as your name, organization, telephone number, e-mail address and physical address.We also collect the information shown in the comment when you leave yourcomments on our website.

 

We may also collect your Personal Information such as your name, e-mail address etc.when you communicate with our customer support staff using our chat support feature or through e-mail.

Websiteand social media accounts: We may also collect, store anduse your Personal Information when you (1) access our social networking handles operated by us (such as those on Facebook, Twitter, Instagram and/or LinkedIn)(2) share or comment on our blogs (3) comment/ provide feedback/testimonials onsuch social networking handles.

We may also automatically collect non-personally identifiable information through cookies to improve our Website and Offerings, such as pattern of your use ofthe Website, our Offerings, visits, material that you viewed or searched for;page response times, download errors, length of visits to certain pages, page interaction information, IP address and date and time when you access or use website. Cookies are small encrypted files, that the Website transfers to thedevice through which you access our Website.

GoogleAnalytics: This Website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics usescookies, text files that are stored on your computer and enable an analysis ofyour use of the Website. The information generated by the cookies about youruse of this Website is usually transferred to a server of Google in the US andstored there. In case of activation of IP anonymization on this Website, yourIP address from Google will be truncated within Member States of the EuropeanUnion or other parties to the Agreement on the European Economic Area. Only inexceptional cases is the full IP address is transmitted to a Google server inthe US and shortened there. You can refuse the use of cookies by selecting theappropriate settings on your browser software. You can also prevent the datagenerated by the cookie and related to your use of the Website to Google andthe processing of these data by Google, by clicking the following link (https://tools.google.com/dlpage/gaoptout),choosing the available browser plug-in and installing it.

 

AdWords: We useGoogle AdWords as a marketing tool to allow the members of the public to reachout to us through our Website. We also collect and store information when you,in order to interact with us, click on our advertisement which is displayed onthe Google search page and subsequently get directed to our Website.

 

Mouseflow: Mouseflowtracks clicks, mouse movement, scrolls, forms, and more. It shows an anonymizedrecording of the activity from each visitor on the Website. It helps us filter sessions to find ones with user frustration, errors, compatibility issues, etc.

 

5.    Accuracy of Information 

Pleasemake sure that any Personal Information you share with us is accurate and up todate information. If you are sharing any Personal Information on behalf of athird person, you should ensure that you are authorized to do so.

6.    Use of Information

We usethe Personal Information for the following purposes:

  • to provide you with information about our Offerings and/or our     periodic newsletters;
  • if we do engage in a business relationship, we may use the Personal     Information to provide you such Offerings and to assist you in the event     you need any additional support;
  • for creation or development of business intelligence or data     analytics in relation to our Website and/ or the Offerings provided by us;
  • to assess queries, requirements, and process requests for products     and services;
  • for client communication, billing and administration;
  • to improve the usability of the Website and for Website     maintenance;
  • to process job applications (if you apply for a position with our     organization);
  • to prevent fraud and abuse;
  • to enhance the security of the Website;
  • to ensure that content from the Website is presented in the most     effective manner for you and for your computer;
  • to measure or understand the effectiveness of advertising we serve     to you and others, and to deliver relevant advertising to you;
  • to maintain leads;
  • to run marketing or promotional campaigns;
  • to create brand awareness;
  • to improve the Offerings;
  • to provide you with information that we may believe may be of your     interest;
  • for internal record keeping; and
  • to comply with our legal or statutory     obligations.

(Collectively,the above constitute ‘the purposes’)

 

Legal Basis (for EU residents): We will not process your Personal Information without a lawful basis to do so. We will process your Personal Information onlyon the legal bases of consent [as provided in Art. 6 (1) (a) of the GDPR],contract [as provided in Art. 6 (1) (b) of the GDPR], or on the basis of ourlegitimate interests [as provided in Art. 6 (1) (f) of the GDPR], provided thatsuch interests are not overridden by your privacy rights and interests.

 

7.    Disclosure of Information 

We do not sell, rent, share, distribute, lease or otherwise provide your Personal Information to third parties, without your prior consent. Keeping this in mind,we may disclose your Personal Information in the following cases:

  1. Service Providers: We may share your Personal Information with the service providers who work with us in connection with operating and maintaining the Website and/ or providing the Offerings.
  2. Merger     or Acquisition: We may transfer your Personal Information if we are acquired by another     entity, or if we merge with another company or transfer a part of our     business, including the Website, to a third party. Any such third party or     resultant entity that receives your Personal Information shall have the     right to continue to use your Personal Information in line with the     purposes set out herein.
  3. Legal     and Regulatory Authorities: We may disclose your Personal Information in order to comply     with our legal obligations/ court orders/ requests by Government     authorities.

8.    Changes to your Information

 

You may review, correct, update, change or delete your Personal Information or SPDI bywriting to us at the contact details specified below. You can delete any partof the Personal Information or SPDI or request us to delete the same, and wewill comply with such requests within a reasonable time, unless we are requiredto keep certain information for legal purposes. You may update your Personal Information or SPDI at any point by writing to us at the details indicatedbelow in the contact section.

Wereserve the right to verify and authenticate your identity and your Personal Information in order to ensure accurate delivery of Services. Access to orcorrection, updating or deletion of your Personal Information or SPDI may bedenied or limited by us if it would violate another person’s rights and/or isnot otherwise permitted by applicable law.

Customers may opt out of receiving notices of new or upgraded products from the Company or its partners by sending a request to sales@securens.ai. In this requestto sales@securens.ai,  customers must identify: service purchasedfrom the Company, domain name (if applicable), contact information, and thedate the service was purchased. However, customers may not opt out of receivinginformation from the Company which is essential for maintaining or updating customers’ accounts or system

 

 

9.    Transfer of Your Personal Information AcrossBorders (for EU Residents)

 

We have aworldwide presence through our regional sales or delivery centres. The Personal Information we collect (of EU residents) might be processed outside the EU at asecure centre in India and also on the cloud-based CRM system "MicrosoftDynamics" whose servers are located in India. We collect and transferPersonal Information outside the EU in accordance with the provisions of theGDPR. If you have questions, please contact us at sales@securens.ai

 

10.  Retentionof Information

  1. We endeavour to only collect only such     Personal Information that is necessary for the purposes indicated here and     to retain such data for no longer than is necessary for such purposes. The     length of time Personal Information is retained, and criteria for     determining that time, are dependent on the nature of the Personal     Information and the purpose for which it was provided/ collected.
  2. Subject to this section, we will try to delete     your Personal Information upon reasonable written request for the same.     Please note, however, that there might be latency in deleting Personal     Information from our servers and backed-up versions might exist even after     deletion. For more information on where and how long your personal data is     stored, and for more information on your rights of erasure and     portability, please contact sales@securens.ai

 

11.  Our Security Measures

 

We store your Personal Information on our servers located in India and also oncloud-based CRM system "Microsoft Dynamics" whose servers are locatedin India and this information is accessible to our personnel across our officeslocated globally. Although we provide appropriate firewalls and protections, wecannot warrant the security of any Personal Information transmitted as thesesystems are not hack proof. Data pilferage due to unauthorized hacking, virusattacks, technical issues is possible, and we assume no liability orresponsibility for it. You are required to be careful to avoid"phishing" scams, where someone may send you an e-mail that lookslike it is from us asking for your Personal Information.

12.  Your Rights (For EU Residents)

You havethe right to request us to let you know what Personal Information belonging toyou do we hold in our possession, right to have us rectify or modify any such Personal Information, right to have us erase/delete your Personal Information,right to restrict us from processing such Personal Information, right to objectto our use of your Personal Information. If you would like to exercise ANY ofthese rights, please contact sales@securens.ai.

 

13.  Linksto Other Websites

 

Our Website may contain links to other websites/applications of your interest.Unless the third party websites/ applications are owned by members of Securens,we do not have any control over them and you will be accessing them at your ownrisk. Therefore, we cannot be responsible for the protection and privacy of anyinformation which you provide whilst visiting such websites/applications. Youshould exercise caution and look at the privacy policy applicable to suchwebsites/applications.

14.  Limitation of Liability

 

To theextent permissible under the law, we shall not be liable for any direct,indirect, incidental, special, consequential or exemplary damages, includingbut not limited to, damages for loss of profits, goodwill, data, information,or other intangible losses (even if we have been advised of the possibility ofsuch damages), arising out of this Privacy Policy.

15.  Governing Laws and Disputes 

ThisPrivacy Policy shall be construed and governed by the laws of India withoutregard to principles of conflict of laws. Any dispute arising, between you andus, shall be submitted to the arbitration to be conducted in Mumbai, India inthe English language, in accordance with the provisions of Arbitration andConciliation Act of 1996, by a sole arbitrator (appointed by us), and the awardmade in pursuance thereof shall be binding. Subject to the arbitrationprovisions, you agree that the courts in Mumbai, India shall have exclusivejurisdiction over such disputes.

For any EU residents, this Privacy Policy shall be governed by the provisions of theGDPR.

16.  Changesto This Policy 

We mayupdate this Privacy Policy from time to time. You are encouraged to check thisPrivacy Policy on a regular basis to be aware of the changes made to it.

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17.  ContactOur Redressal/Grievance Officer 

Inaccordance with the IT Act and the SPDI Rules, the name and contact details ofthe Redressal/Grievance Officer are provided below:

Name:Shashank Udupa

EmailID: sales@securens.ai

 

18.  Changes to the Policy

Wereserve the right to update, change or modify this Privacy Policy at any time.The Privacy Policy shall come to effect from the date of such update, change ormodification. If you continue to access or use our Services even after any suchchanges have been made, it would be deemed to be your implied consent to thechanged Privacy Policy.

 

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